Avaya Media Gateway 1000

As a leading supplier of communication systems and services, Avaya designs, builds and manages communication networks for over one million companies worldwide. Their goal is to develop customized business communications, offering intelligent solutions to help you increase productivity and profitability. This in turn, allows you to focus on your core business concerns: growing your enterprise and enhancing your customer relationships.

In many companies improvement of the business-processes is an on-going process, ensuring they are capable of competing in their own markets. Cost structures and productivity of the employees should be improved. No matter if you are in the head office, in a branch, in your home office, or while travelling – the communication has to be guaranteed – every time.

Intelligent Communication For The Mid And Large Sized Enterprises

Using the Avaya Media Gateway 1000 makes a virtual company a reality. Never mind, if you only need a small solution for 30 users, or a large enterprise network with more than 100.000 users, the MG 1000 always provides the right solution for every scenario. With centralized system management and applications, the total cost of ownership (TCO) is as small as possible. In addition, providing broad open standards based SIP-support, the MG 1000 guarantees a huge number of mobility solutions as well as consistent user experience, and new collaboration applications for virtual teams.

The MG 1000 is an intelligent communication system, designed to the needs of mid and large sized enterprises:

Easily scalable, for growing companies with flexible expansion needs
Intelligent distributed architecture minimizes the hardware-needs and system complexity
Broad range of versatile applications both from Avaya, and from our partners – improve your productivity and customer service.
A web based central management frontend for the whole network infrastructure simplifies the administration and reduces the total cost of ownership (TCO)
The distributed architecture working in conjunction with an intelligent network – simplifies the communication between all parts of your company, and optimizes the workflow within your company as a whole
Extensive communication paths support the miscellaneous business processes and are perfect for every type of industry
A consistent system platform offers transparent user know how throughout the variable company locations

Give Your Company An Impressive Advantage Over Your Competitors

Advantages over the competitors, employee productivity, and a consistent corporate identity are important requirements for successful companies. Avaya Media Gateway 1000 supports your company with a number of powerful yet versatile intelligent communication applications to putting you in a position to win this game!

Collaboration in teams

Presence – showing availability information
Consistent calling number plan
“Click to Call” from your workstation Mobility
Large number of mobility solutions for your company campus (DECT, WLAN)
Fixed Mobile Convergence (FMC)
Solutions for integration of GSM mobiles of mobile employees
Avaya one-X™ Communicator (SIP-Softphone) for mobile employees and teleworkers
Avaya one-X™ Deskphone Edition for changing workplace

Quick Installation, Easily Expandable

Because of the modular system concept of the Media Gateway 1000 it is simple to implement solutions for small businesses, and equally as easy for complex communication networks with several thousands of endpoints for enterprise businesses. Also, system and software upgrades are straightforward to install because of the intelligent system architecture. All elements come together to provide a system that can easily grow with your needs.

All system components are extensively tested in the factory before delivery to the customer site. This reduces the installation complexity on the customer site down to a minimum. The advantage of a centralized system management Avaya easy Management (AeM) for Media Gateway 1000 is a web based application which reduces the complexity of the system management for small, medium and large enterprise networks dramatically, and saves time and money. An Intuitive user interfaces for configurable user groups provide a simple user experience, even for non-technicians. Avaya easy Management simplifies common administration sequences: like the removal of names or authorization changes, as well as the addition of new attendants.

Web based application, capable of running under every standard browser
Usable from varied working locations, no matter if local or remote
Easy handling – well-arranged chart view
User specific graphical user interface (GUI)
Task can run immediately, or scheduled by date and time
Usable in a standalone or network installation with Media Gateway 1000
IP access for administration of all system components
Overview of all IP components in a network via SNMP
Accounting management (User Account Management)
Centralized data management with LDAP Intuitive local system management

The web based application can be run centrally or from any other working location inside the network. Changes can be made very easily, even if the administrators working location was in the branch.

Intelligent Communication In The Whole Company With A Consistent User Interface

Avaya Media Gateway 1000 provides a comprehensive range of communication tools for each and every location of your company, combined with a variety of end user systems like Avaya IP-, SIP- ISDN or analogue telephones, wireless technologies like DECT and WLAN, as well as end devices from other non-Avaya vendors. In combination with Avaya one-X™ Deskphone Edition and Avaya one-X™ Desktop Edition Media Gateway 1000 provides a huge range of solutions for the various kinds of desktop scenarios and user profiles including the different types of teleworkers. Media Gateway 1000 supports all familiar functions and provides you with additional valuable call information, and boosts your productivity.

Journals (internal as well as external)
Call waiting
Simultaneous signalling incoming calls to up to 10 different numbers
Call pickup
Control of availability, e.g. with call forwarding after internal or external incoming call
Call barring for external numbers, for example for 0900 numbers
Team functionality
Audio conferences with up to 8 participants
Redial after time
Call distribution centre and many more functions are part of the standard package.

Due to the high degree of flexibility the features are easily tailored to the user’s needs. For example, employees are available under one corporate phone number, regardless of whether they are in their office, move within the company premises, or in their car, or at home. For outgoing calls the company phone number will be transmitted, no matter what phone will be used. The team functions perfectly support the communication in working groups, e.g. with acoustic and visual signalling of incoming calls and easy pick the call with a single button press. Even screening calls for other team members before call pickup is possible, no matter if they are in different locations.

Avaya Applications Increase Your Productivity

To increase your competitiveness, Avaya offers extensive applications: The contact centre solution “Customer Interaction Express” (CIE) for intelligent customer dialogue, UMS solution C3000 to bring together different media in one workgroup system, comprehensive solutions for conferencing (audio / web / video conferencing) like “Meeting Exchange” and several dedicated industry solutions are just some of the many options.

Support Of Solutions From Other Vendors

To provide you an optimum level of flexibility, Media Gateway 1000 offers a variety of open interfaces to facilitate easy integration of applications from Avaya partners and other manufacturers.

A few examples of the many possibilities that are available: integration of workgroup and productivity solutions such as “Microsoft Office Communications Server”, mobility solutions, voice recording and alarm systems and solutions for specific industries.

The support of external applications gives you

The best support of your business processes
The full utilization of your existing environment
Benefits through the use of different APIs
The expansion of functions in all areas of your company

Convenience Of SIP

The distributed architecture with SIP support simplifies your corporate network. Applications can easily be added. The carrier connections of the next generation – the so called “SIP-Trunks” – consolidate all your communication into one connection and reduce your costs.

Avaya Dedicated Services

It is the service, which is one important indicator about the satisfaction of a customer with a solution. Avaya Enterprise Integral is supported by an excellent and wide range of Avaya services. Thereby always in focus:
Your business objectives and improve of your business processes. Choose from a huge range of Avaya Services

Analysis of your needs and design of your system environment
Development of financial alternatives
Implementation of the system environment into your operational processes
Training and support of your employees
Carrier solutions tailored to your needs
Maintenance around the clock – worldwide
Complete takeover of the operation of your system environment with our Special Offer: Managed Services

Managed Services – More Efficiency For Your Business

Take the advantage of the experience of Avaya. Avaya is the only provider with more than 15 years’ experience in Managed Services / Managed Communications.

Increase the efficiency of your company with Managed Services from Avaya. Use the 10 major benefits for your success:

Financial freedom of action: No capital commitment
Variable costs: Pay per user, per use, per service
Flexibility: Adapting to the nature and extent of the working places during the contract duration
Planning security: Stable prices for the workplaces over the lifetime
Cost savings: Reduction of the companies own operating expenses
Focus: Strengthening of growth and core competence
Transparency: Control of communications and operational costs
Originator deserved: Unified billing for all information and communication services
Personal: One contact for all communication services
More efficiency in the whole company the employees of Avaya look forward to hearing from you. Avaya wants you to succeed!

Avaya – One company, meeting your whole communication needs!