The Communication Server Integral 5 or I5 from Avaya has been specifically developed for the individual requirements for small to medium sized businesses.

It has an intelligent and expandable base for the most varies applications.

 

Compact, Flexible & Powerful – The Ideal System Solution For Small To Medium Sized Businesses!

The Communication Server Integral 5 or I5 from Avaya has been specifically developed for the individual requirements for small to medium sized businesses. It has an intelligent and expandable base for the most varies applications. The I5 grows with the client’s requirements and guarantees the greatest flexibility, maximum performance with optimum investment protection for future requirements.

With the I5, Avaya offers a versatile communications base for operation of analogue and digital network interfaces, whether wired or wireless. The I5 is complemented with a comprehensive portfolio of diverse modules, innovative functions and performance features.

Faster, better customer service

Using Computer Telephony Integration (CTI) solutions allow ones PC and telephone to be connected, extending the range of applications further, especially with regards to the configuration of customer relationships. The Avaya Com4Tel application is suitable for this purpose.

Reachable by your customers - all the time and everywhere

Regardless of whether your customer contacts you by fax, email or telephone, no message is ever lost with the Integral Messenger from Avaya. This guarantees the necessary competitive edge.

Individual industry-specific solutions

Every line of business has its specific requirements. Our practice-orientated components take these characteristics into account and they can be combined together in an extremely flexible and user- specific manner to meet your needs. In cooperation with our customers, many customized business-specific complete solutions have already come about in this way - for instance for hotels, hospitals, tax advisors and lawyers.

Advantages And Highlights At A Glance

Modular Design

Investment protection for your telecommunication system - Integral 5 grows with the size and requirements of your company.

An Integrated System

Digital Enhanced Cordless Telephony or DECT for short, makes it possible: continuous reachability of all employees across the whole business site using cordless DECT telephones.

Logging all costs

For more cost transparency through user-based itemization by cost centre and manager. If no charge information is available, this will be simulated by a zoner.

Networking

Integration across locations using virtual networks or ISDN permanent circuits, making it possible to realize branch concepts while taking into account the existing infrastructure.

Handsets to suit any requirement

Easy, intuitive user guidance via the display and individual customization, the identical user interface across all phone types

Partner function

Visual or audible signal when a call is forwarded to a team colleague, incoming calls can be easily accepted with one touch of a key.

CTI and ACD

Computer Telephony Integration and Automatic Call Distribution, computer-aided telephoning and automatic call distribution as Windows applications through the PC - for a faster, better service. CTI solutions, which support the integration of telephone features into Outlook. Selection of customers directly from the PC database makes important information simultaneously available

Voice / Mail server

For continuous reachability of all employees. Individual answering machine with text announcements prior to answering, queues and of course, voice messages. Reliable, powerful and extremely flexible, for both internal and external communication

Integral Messenger

This Unified Messaging System (UMS) solution means that messages will no longer be lost, even while you are traveling, e-mails, faxes and voicemails can be routed to mobile devices such as a DECT phone and received at any time

Remote access to the corporate data network

For access to the company database, from any external ISDN workstation

ISDN and DSL Internet access

Information and e-mails from the Internet - at any time, for every employee. Can be chosen for single users and/or multiple PC networks; includes firewall mechanisms.

Avaya Online Service

More than safety, System diagnosis and online. Connection of EC card terminals and cash register systems/modular design at the internal S0 bus – For cost-effective development of cashless payments via Datex P in D channel (X.31) – without limiting voice or data communication.

Automatic routing function

For fast, direct connection to the right person and for targeted relief of the load on the switchboard

Unified Messaging, A Generation Ahead

With the Integral Messenger, Avaya offers a unique Unified Messaging Solution (UMS) which brings together a multitude of voice and data end devices into a single standard system. The telephone becomes the communications hub for all incoming and outgoing messages.

A multitude of functions can be used in this way via system and DECT telephones. In addition, key and PC workstations can also be used in combination.

• Send and receive e-mails as SMS messages
• Forward fax
• Receive voicemails or listen to them while traveling

These are just a few examples of how various services can be intelligently and economically linked together in your company too, thanks to Unified Messaging.

Mobile And Always Reachable With Integral 5 - A Professional Presence

Managed Mobility Access

Linking an external telephone e. g. a mobile or home office as an extension of the main office. The mobile or home office telephone becomes a "normal" extension of the Integral 5. The subscriber is always reachable on their company telephone number.

• Internal and external calls with display / transmission of the extension number, incoming and outgoing
• Consultation, transfer, toggle, conference
• External numbers / mobile numbers remain secret
• Internal company number displayed to person called

Reduce Your Travelling Costs

Meet Me Conference

Enhancement of integrated conference functions for internal and external subscribers for up to a maximum of 9 subscribers.

• External or internal dial-in as desired with password protection
• Menu-based reservation on system terminal
• Set up conference room (via dial-in number with ISA/ICT)

Telephone conferences save time and money because travel and hotel expenses are no longer necessary.

Networking for all, everywhere!

Networking is becoming ever more important - not just for companies who are internationally active or who operate in the context of widely spread subsidiaries. Communication Server Integral 5 creates the comprehensive conditions for networked operations - as flexible and independent as you want it to be.

Employees of different subsidiaries or locations as well as home-working employees can access the company's internal LAN at any time via virtual networks or fixed connections and so become involved together in an overall concept for the optimum use of resources.

Direct into the Internet

Regardless whether it's via ISDN or DSL connection, with the integrated router of the Avaya Communication Server Integral 5, unlimited use of the Internet is available at every workstation. Processing of e-mails from home, contract entry on the company server, handling accounting work and information via the database. All no problem via the easy ISDN dial-in.

Terminals for every need

The telephones of the T3, D3, S3, 1400 range and the 3720 range system family offer future-proof technology for every requirement you have – from the ordinary workstation to complex solutions. Various comfort levels integrated into a modular concept with ISDN components make it possible to optimally customize to every communication situation and behaviour. As an additional alternative, DECT telephones are available, which provide mobility both in the office and on the company premises.

Avaya Service - secure and versatile

Integral 5 has comprehensive service tools available, which are for use on-site as well as remotely. In every case, the highest access security is guaranteed at all times.

Customer tool for self-configuration

Using the Windows tool ICT, you can program nearly all the configurations quickly and simply yourself, such as subscriber names, voicemail boxes, team assignments, night switches, subscriber authorizations and much more. This self-configuration facility reduces your service costs and saves waiting time.

Extract From The System Features

• Choice of analogue and/or digital network access
• ISDN system and multi-device connection
• Analogue subscriber interface
• Digital 2 and 4 wire interface
• DECT radio cell net with roaming and seamless handover functionality
• Internet Router*
• Door / gate station*
• Option as wall housing or as 19" insert*

In addition to the duplication of control and power supply modules, this emergency call transfer is a further security feature of the ISDN emergency call system.

Extract From The System Functions

• Partner and team functions
• Call bar / call release
• Charge recording and output, with project / manager number if required*
• Zoner - Simulation of the charges accumulated, if the provider does not make these available*
• Control of reachability through versatile call diversion and forwarding options
• Voicemail*
• Automatic switching
• Message before announcement
• Music on Hold (MOH)
• Formation of work groups through hunt groups and general call
• Targeted announcements or to all employees
• One phone number for office, mobile and home office
• Meet Me Conferencing for internal and external subscribers
• Central and individual telephone book
• Central and individual abbreviated dialling destinations
• Central answering station(s)
• Versatile night service functions
• Number display, also on analogue terminal devices
• CTI/CSTA for controlling the Integral 5 via the PC. Avaya offers you a multitude of solutions for this purpose, ranging from simple dialling aids via Unified Messaging to call centre functionalities*
• Hotel functions (check-in / check-out with class of service changeover, disable direct inward dialling to the room, wake-up call, charge limit, message waiting)*
• Virtual networking of different locations via the public network*

* optional