Avaya

Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Avaya’s unique combination of communications applications, software and services helps companies simplify complex communications and integrate with technologies from other vendors, enabling customers to unlock value and potential from their network. By embedding communications into the operations of an enterprise, Avaya helps improve the way organizations work, making people more productive, processes more flexible and customers more satisfied.

Avaya Focuses On These Major Businesses

Unified Communications

Avaya’s unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video all across multivendor networks. With Avaya unified communications, customers can communicate effectively regardless of location or device.

Avaya’s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.

Contact Centres

Avaya is the global leader in the contact centre market. Avaya offers highly reliable, scalable communications solutions that improve customer service and help companies compete more effectively.

Avaya’s contact centers solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya’s analytics and reporting platform provide companies with detailed customer information that improves profitability and customer retention.

Small & Medium Enterprise Communications

Avaya’s Small and Medium Enterprise Communications unit is focused on enterprises with up to 250 employees. The company offers complete solutions that bring together telephony, messaging, networking, conferencing, and customer management designed for the requirements of small and medium enterprises. The products and services are sold primarily through Avaya’s global channel partners.

Data Networking

Avaya’s Data Networking portfolio offers the reliable, secure, end-to-end solutions needed to fully use real-time communications, delivering world-class performance and superior return on investment. Avaya’s diverse data portfolio is committed to delivering innovative technology, energy-efficient hardware, and improving the effectiveness of business by creating a simpler and more effective network. Organizations should never be constrained by their networks, and Avaya’s proven data solutions ensure the network is accepted and valued as a genuine real-time communications enabler.

Key Avaya Facts

Avaya employs approximately 20,000 people worldwide, including 3,400 research and development professionals.
Avaya has approximately 5,100 patents or patents pending, and about 10,000 channel partners worldwide.

Avaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide leadership positions in the following:

No. 1 in Worldwide Unified Communications and Telephony Systems
No. 1 in Worldwide Contact Center
No. 1 in Worldwide Enterprise Messaging
No. 1 in Worldwide Audio Conferencing
No. 1 in Worldwide Maintenance Services

Additionally, Gartner places Avaya in the Leaders Quadrant based on its completeness of vision and ability to execute:

Leaders Quadrant in Gartner Magic Quadrant for Corporate Telephony, Worldwide, 2009
Leaders Quadrant in Gartner Magic Quadrant for Unified Communications, 2009
Leaders Quadrant in Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, 2009

Magic Quadrant for Corporate Telephony

Magic Quadrant for
Corporate Telephony
Steve Blood, Geoff Johnson, Jay Lassman
August 5, 2009

The Magic Quadrant is copyrighted by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendor’s measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant.

The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report.

The Gartner report is available upon request from Avaya.

Full report is available at
http://mediaproducts.gartner.com/reprints/avaya/vol5/article2/article2.html

Patton

PATTON OVERVIEW

In today's connecting world there is an unrelenting need for more and more access to the global network. The Internet has brought exciting applications exploding onto the market, voice and data convergence is spinning our heads, traditional and new media providers are colliding and combining, and all the while the masses of the world remain unconnected. Patton brings the solutions.

Patton Electronics is a leader in the production of network access and connectivity products including, Voice over IP (VoIP), G.SHDSL ipDSLAMs, broadband transmission, dial-up (V.90) and dedicated (xDSL) access servers, network termination units (NTUs), base-band and short-range modems, fibre-optic modems, interface converters and surge protectors.

Patton is building on its expertise in integrated network access, transmission, IP and Frame Relay technologies and leading in the development of right-priced products to simplify access to the global network.

COMPANY BACKGROUND

The Patton brothers, Bobby and Burt founded Patton Electronics in 1984, while students in college with the help of their moonlighting older brother, Bruce. Within two years their father, Robert, joined them in leading the company toward success.

Patton's niche was making modems and connectivity products for the telecommunications industry. Over the succeeding years, Patton has taken those simple beginnings and expanded into a manufacturing company that today employs more than 170 people and provides a product line in excess of 300 items.

In the past few years, Patton has built on its transmission expertise by investing heavily in product developments in the G.SHDSL transmission and VoIP technologies. These investments resulted in a line of voice and data gateways, servers, routers and integrated access solutions for TDM, Packet, Leased Lines, Multi-Services and Dial-Up….

BUSINESS LEADERSHIP TEAM

Today, Patton's Business Leadership Team comprises industry leaders with proven skills and experience, not only in establishing and penetrating leading-edge technology markets but also in effectively operating fast-growing technology businesses.

CUSTOMERS

Patton's customers span the size spectrum, ranging from small businesses to Fortune 500 companies. The majority of these customers specialize in telecommunications, primarily carriers (CLECs, RBOCs, and PTTs), Service Providers or corporations with private networks.

OPERATIONS AND FACILITIES

Patton has no geographic boundaries - over half of our corporate revenue comes from international customers deploying our products overseas. Patton has its headquarters in Gaithersburg, Maryland with sales and support operations in Western Europe, Central/Eastern Europe, Asia/Pacific, Middle East, the Caribbean and Latin America.

Patton, an ISO 9001 manufacturer, has over 200 distributors worldwide. All of our products carry the mark and other certifications as required such as CTR-12 and 13 approval for our G.703/G.704 products, and for all our ISDN products we carry the

Billion

Billion Electric Co. Ltd. (Taiex: 3027, trading as BILLION), based in Taiwan, was founded in 1973 on an idea of excellence. We are one of the leading providers of network equipment and power supply products in Asia Pacific rim. Since its Communication Division was established in 1992, Billion has re-enforced its investment in developing next generation network equipment and Internet access devices for home, telecommuters, and SME users. Nowadays, we have been awarded a number of honours toward our networking products and have acquired a considerable amount of customer base across Europe, America, Middle East, Africa, and Asia Pacific markets.

BILLION brand is officially launched in 2004. The heart of BILLION brand is its value - Energy, Dedication, and Discipline. Via our capability of Research & Development equipped with network experts in our laboratories, Billion is determined to pursue the leading-edge position of the industry and to provide our current and future customers with the best quality of networking products.

In the past few years Billion has been dedicated in developing and offering comprehensive of ADSL2+, SHDSL, VDSL, GPON and VPN Router products to meet the growing demands of varying broadband market segments.

Since March 2009, Billion has added its investment in R&D and manufacturing of Smart Grid business to illustrate Billion's long-term focus on “Green” product development. With the supply of Smart Grid to reduce carbon emissions resulting in more energy-saving products, Billion aims to contribute to environmental protection and a green planet.

Avaya Media Gateway 1000

Using the Avaya Media Gateway 1000 makes a virtual company a reality.

Never mind, if you only need a small solution for 30 users, or a large enterprise network with more than 100.000 users, the MG 1000 always provides the right solution for every scenario.

Avaya IP Office

Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to—with the elegant simplicity and ease of use small businesses consider a must have.

This best-of-both-worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.